WHEN CLIENTS COME TO US
Three scenarios we know by heart.
Previous vendor vanished
The dev agency fell apart, the freelancer stopped responding, or a key developer left. The system works — but there's no one to watch over or develop it.
Code and environment takeover
Technical state audit
Continuity without downtime
Current vendor can't keep up
Long response times, returning bugs, and a lack of proactive support. The system sort of works, but you have a feeling it will crash very soon.
Safe and risk-free transition
Parallel work during migration
Clear SLA from day one
You don't have internal IT
The company is running and growing, but you can't afford a full-time IT department. You need someone to handle the tech from the inside.
On-demand external IT team
Retainer model
Flexible hour scope
What maintenance includes.
We don't just sell "tickets". We take responsibility for the entire system — from code to infrastructure.
24/7 Monitoring
uptime · alerts · logs · metrics
Continuous monitoring of uptime, performance, and security. We react before the client reports a bug.
CI/CD and infrastructure
CI/CD · backups · servers · cloud
Configuration and maintenance of deployment pipelines, environment management, and backups.
Bug fixing
SLA · response time · prioritization
Ticket handling, diagnosis, and bug fixing — with clearly defined response times for different fault categories.
Technical documentation
wiki · runbooks · architecture
We maintain up-to-date documentation — so you're not held hostage by someone who "knows how it works".
Security and updates
patches · dependency updates
Regular library updates, security patches, code audits, and migrations to new environments.
Development a new features
sprints · roadmap · T&M · retainer
Maintenance isn't just "don't break it". We implement new features using the team that knows your system.
SYSTEM TAKEOVER
How we take over a system from a previous vendor.
A takeover is a project — not a phone call. That's why we price it fairly. If you decide to work with us, the audit cost is credited towards your first months of maintenance.
paid · T&M
Technical audit
We analyze the code, architecture, infrastructure, and documentation. We assess the technical state, tech debt, and estimate the takeover scope. It's a time-consuming project — we price it fairly in a T&M model.
Important: we fully credit the audit cost towards our cooperation if you decide to maintain the system with us. It's not a "quote fee" — it's a real project with a real report.
Report and cooperation proposal
You receive a written report: technical state, tech debt, risks, and a recommended takeover plan. We attach a maintenance model proposal with SLA and retainer pricing. The decision is yours.
SLA contract · onboarding · boundaries of responsibility
Environment takeover
We take over the repository, production, and staging environments. We configure CI/CD, monitoring, and backups. We sign an SLA with clearly defined boundaries of responsibility.
2–6 weeks · depends on system state
Stabilization
We fix critical bugs, pay off technical debt, and update dependencies. The system becomes stable and predictable — ready for further development.
Ongoing — maintenance and development
Regular retainer + T&M hours for changes and new features. One team — full responsibility for the system and its future.
COOPERATION MODELS
Retainer as a baseline.
T&M for flexibility
on top of it.
Every partnership requires a minimum retainer — it covers team availability, communication, monitoring, and project management. Everything beyond the retainer is billed in a T&M model.
Why don't we work
without a retainer?
System maintenance requires constant team readiness, monitoring tools, and project management time - regardless of the number of tickets in a given month. A retainer guarantees your system has a dedicated team, rather than being handled "on the fly".
BASIC MODEL
Retainer + T&M
A fixed monthly retainer covering system support, monitoring, and management. Changes, fixes, and new features are billed hourly on top of the retainer.
Retainer = constant team readiness
T&M = every worked hour reported
Monthly report of performed actions
For: stable systems with a low backlog of changes
EXTENDED MODEL · recommended
Retainer + T&M pool + development
Retainer + a dedicated pool of T&M hours each month. Unused hours roll over to the next month or are billed separately.
T&M pool = budget predictability
Roadmap and sprint planning
Rollover of unused hours
For: systems in active development, larger applications
PZPO
Maintenance and Modernization of the IPE
LegacyApp
Application Maintenance in the AI-Assisted Development Model
CallPage
Website, Maintenance & SEO/AI Optimization
PROCESS
We don't just "keep the server alive".
Most maintenance companies speak the language of tickets and SLAs.
We speak the language of business — and take responsibility for the whole thing.
One team — full knowledge
One team takes over and develops the system. Knowledge stays intact across all tickets.
Proactivity, not reactivity
We don't wait for things to break. We monitor and alert before the bug reaches the user.
Clear boundaries of responsibility
From day one, you know what's on us versus you. Zero gray areas or "not our problem".
Documentation as a standard
You won't be held hostage by our team. We document everything — you can leave if you want.
LET'S TALK
Let's find
the right
solution.
Whether you have just a rough idea or a complete specification - we will assemble the right team and engagement model.
Get in touch.